Welcome

Welcome to by Moon & Tide! Thank you for looking at our Etsy shop, and we hope you like what you discover here.

Payments

On receipt of your payment we'll process your order as quickly as possible - if you need your goodies in a hurry please let us know and we'll do our best to rush them to you!

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

All UK orders will be sent by First Class post. Special Delivery is available in the UK - contact me if you'd like your order to be sent this way for a small additional fee.

Overseas orders (ie non-UK delivery) will be sent by AirMail, or alternatively by an international tracked & signed service where available for a small additional fee. Please contact me if you'd like your order to be tracked. A signature may be required on delivery.

Please allow enough time for your order to be produced and delivered from the UK.

We are not responsible for any shipping delays due to customs. Depending on the country, packages may stay in customs for several weeks or more. Please look into the customs and import policies of your country before placing your order.

Some countries charge tax and duties on international shipments. As the buyer, you are responsible for all taxes, duties and other charges your home country may make. Please look into the policies of your home country before placing your order.

We accept no responsibility for items lost or damaged in the post.

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Please note personalised or bespoke items can't be returned or refunded.

We accept no responsibility for items lost or damaged in the post.

Legal imprint